Stakeholders from travel agencies, railway, aviation and consumer organisations will discuss shortcomings in the enforcement of passenger rights and their future revision with MEPs and the Director General of the European Commission's Mobility and Transport Directorate-General at a hearing in the Transport Committee on Tuesday..
A European Parliament survey by rapporteur Georges Bach (EPP, LU), indicates that unclear online pricing, a lack of information while travelling, poor service for passengers with disabilities and complaint procedures need to be addressed urgently. He calls on the Commission to develop a common set of rules, cutting across all transport modes and to ensure that consumer rights are equally applied and enforced throughout the EU.
Watch the Press Conference and presentation of a survey on passenger rights by Georges Bach (EPP, LU) at 14.30 and the Mini-Hearing and debate with stakeholders (15.00-17.00). (Click on the links on the right)
Implementation of legislation in Air and Rail Transport
Monique de Smet - International Air Transport Association (IATA)
Michel de Blust - Secretary General, European Travel Agents' and Tour
Operators' Associations (ECTAA) and Guild of European Business Travel Agents (GEBTA)
Libor Lochman - Director, Community of European Railway and Infrastructure Companies (CER)
Passenger rights in practice
Monique Goyens - Director General, European Consumers Organisation (BEUC)
Carlotta Besozzi, Director - European Disability Forum
Ralf Schweinsberg - Vice President Eisenbahn-Bundesamt
REF. : 20120614IPR46894