Workflow Development Engineer - Hoofdinhoud

Introduction

Are you a skilled computer scientist, at ease with JavaScript, Glide and/or Jelly programming, workflow engines, and databases? Make your contribution to CERN’s evolving service management landscape. Take part!

You will join:

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  The Information Technology (IT) Department which provides computing services for all aspects of the laboratory’s activities. These require a wide range of technologies and skills including the provision of computing facilities, local and wide area networking, platforms for computing environments, software development, databases, desktop environments and a wide range of system integration and management tasks. More information on the Department is at: http://cern.ch/it-dep/.
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  The Computing Facilities group which provides for the management and operation of the CERN Computer Centre and associated Computing Facilities.

Functions

As a Workflow Developer in the IT-CF-ASI Section, you will work in the team responsible for the development, maintenance and support of workflow applications. Currently, Incident Management and Request Fulfilment processes have already been implemented in the ServiceNow workflow engine. Other ITIL processes are currently being implemented. In addition to the ServiceNow workflows, there are two Remedy-based workflows that are foreseen to be redesigned and migrated to ServiceNow. These two applications currently based on Remedy are for the management of work assignments for out and insourced service teams, and the tracking and management of the components of CERN’s large-scale CPU farms and data storage clusters. However, the main activity in the future will be the development, maintenance and support of workflows using ServiceNow.

Your main activities will consist of:

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  Working closely with the Service Management Team to understand the CERN designed workflows.
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  Participating in the implementation and maintenance of workflow applications based on ServiceNow.
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  Providing support and training on the ServiceNow workflow applications.

Qualification required

University degree or equivalent qualification in the field of Computing Sciences.

Experience and competencies

The experience required for this post are:

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  Very good experience with programming and in particular with JavaScript, Glide and/or Jelly.
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  Very good knowledge of web services and Oracle/MySQL databases.
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  Experience with workflow engines.
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  Knowledge of the common ITIL processes is an advantage.

The technical competencies required for this post are:

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  Systems & applications development: programming/software development, testing, usability requirements analysis; Java, Glide and/or Jelly.
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  Installation and integration: systems integration, technical advice and guidance.
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  Service & systems operation: application support, ServiceNow, Database administration, Oracle.
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  Technical strategy and planning: solution architecture.

The behavioural competencies required for this post are:

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  Demonstrating Flexibility: being willing and able to adjust to changing demands and circumstances, readily adjusting plans and priorities to respond to changing circumstances.
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  Working in Teams: promoting team effectiveness rather than own self-interest, fostering a sense of team spirit; engaging open and positive interactions.
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  Learning and Sharing Knowledge: keeping up to date within and outside own area of expertise, sharing knowledge with others.
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  Managing Self: coping well with pressure and manages disagreements effectively.

The language competencies required for this post are:

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  Written English and spoken French: ability to draw-up technical specifications in English and to make oral presentations in French.

Eligibility and closing date

Employing a diverse and international workforce is a CERN core value and central to our success. We welcome applications from all Member States irrespective of gender, age, disability, sexual orientation, race, religion or personal situation. This vacancy will be filled as soon as possible, and applications should normally reach us no later than 21/02/2012. By applying here, you allow CERN to consider your application for any position it considers relevant with respect to your profile. Please ensure you update your profile regularly with any relevant information and that you inform the Recruitment Service if you wish your file to be removed from the database.

Note on Employment Conditions

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  We offer a limited-duration contract for a period of five years. Limited-duration contracts shall terminate by default on their date of expiry. Subject to certain conditions, holders of limited-duration contracts may be granted an indefinite contract.
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  These functions require stand-by duty, including nights, Sundays and public holidays.

Quick links:

Conditions of Employment

Compensation and Benefits